The Taccle 2 project web site has been launched. the project is developing 5 step-by-step guides to integrating ICT and e-learning in the classroom: primary education, maths, science and technology, key competences, arts and culture and humanities. It is also developing practical materials and ideas customised for different subject area and pupil age range and complementary training courses based on the handbook.

Great talk by Helen Keegan about curiosity and the pedagogy of deception (AKA lying). Don’t miss it. Helen is one of the best people I know for talking to in the pub but, if you want the official stuff, the blurb says:”her research focuses on digital culture, digital identity and literacy, and the interplay between formal and informal learning.”

I am off to Porto tomorrow and then on to Aveiro for the Personal Learning Environment Conference 2012. Ironically I was reading an article a couple of days ago saying “It’s time to create the Conference 2.0 by flipping the current setup of major education conferences”. I don’t know if the PLE conference can be called ‘major’. I think one of the ideas of the Conference 2.0 is to get away form the idea of a major conference filled with endless tracks covering everything under the sun and mainly attracting delegate through educational tourism offers. I prefer smaller, more intimate and more connected events.

PLE is a flipped conference. I am not going to claim it is the first, but in all three of the conferences we have organised we have placed a stress on interaction and knowledge sharing. We have fought against traditional paper presentations, instead arguing that the papers can be read on line and what we want of in depth discussion and consideration of the ideas behind the papers. To that end we have invited chair people and participants to come up with their own ideas on how this can be facilitated. We have introduced unconferencing slots – including the ‘speakers corner’ – this year on the beach! and pecha keucha. We introduced unkeynotes – with speakers working in pairs to develop presentations that involved participants – both face to face and on-line (see crowdsourcing for one of this years unkeynotes by Ricardo Torres and Grainne Conole). This years innovations include the integration of Mozilla badges into the conference social networking site and the ‘One Conference – Two Venues’ idea – with face to face sessions taking place at the same time (more or less) in Aveiro and Brisbane.

PLE210 is a flipped conference. We are expecting around 120 participants at the two venues. We know that it is difficult for many researchers and practitioners to get funding to attend conferences at the moment. We are trying to develop an online ecosystem around the conferences to involve those not able to be physically present. many sessions will be streamed – check the conference web site for full details. And of course you can participate (and gain badges!) by joining on social networking site and by using the conference hashtag on twitter – #pleconf

Hope to see many of you face to face or on-line later this week.

This is a work in progress. It is the first draft of a paper by Ludger Deitmer and myself for the Personal Learning Environments Conference to be held in Aveiro next week. We are looking at how we might develop work based PLEs drawing on the work on the forthcoming Learning Layers project. there is a downloadable version (in word format) at the bottom of the post. Your feedback is very welcome.

Developing Work based Personal Learning Environments in Small and Medium Enterprises

Graham Attwell, Pontydusgu, Wales

Ludger Deitmer, ITB, University of Bremen, Germany

Abstract

This paper is based on a literature review and interviews with employers and trainers in the north German building and construction trades. The work was undertaken in preparing a project application, Learning Layers, for the European Research Programme.

The paper looks at the development of High Performance Work Systems to support innovation in Small and Medium enterprises. It discusses the potential of Personal Learning environments to support informal and work based learning.

The paper goes on to look at the characteristics and organisation of the building and construction industry and at education and training in the sector.

It outlines an approach to developing the use of PLEs based on a series of layers to support informal interactions with people across enterprises, supports creation, maturing and interaction with learning materials as boundary objects and a layer that situates and scaffolds learning support into the physical workplace and captures people’s interactions with physical artefacts inviting them to share their experiences.

Keywords

Building, construction, Small and Medium Enterprises, informal interactions, boundary objects, workplace learning, scaffolding

1. Introduction

Research and development in Personal Learning Environments has made considerable progress in recent years. Yet although often acknowledging the importance of informal learning, such research continues to be largely focused on formal educational institutions from either higher or vocational training and education. Far less attention has been paid to work based and work integrated learning and still less to the particular context of learning at work in Small and Medium Enterprises (SMEs) (Gustavsen, Nyhan, Ennals, 2007). Yet it could be argued that it is in just these contexts, where work can provide a rich learning environment and where there is growing need for continuing professional development to meet demands from new technology, new materials and changing work processes, that PLEs could have the greatest impact. A work environment in which the workers plan, control and validate their work tasks can both competitive and productive (Asheim 2007). It also requires that workers are able to make incremental and continuous improvements to work processes to develop better products and services. This in turn requires continuous learning. In contrast to predominant forms of continuous training based on activities outside the workplace, and in response to the perceived lack of take up of Technology Enhanced Learning in SMEs, we propose a dual approach, based on informal learning and the development of network and mobile technologies including Personal Learning Environments. This paper will describe an approach being developed for learning in SMEs, specifically in the building and construction industry in north Germany.

Our approach is based on the development of high performance work systems in industrial clusters of SMEs. In this context, individual learning leads to incremental innovation within enterprises. Personal Learning environments serve both to support individual learning and organisational learning through a bringing together of learning processes (and technology) and knowledge management within both individual SMEs and dispersed networks of SMEs in industrial clusters. Our approach is also based on linking informal and work based learning and practice and formal training.

The paper is based on literature research and on interviews with employers and trainers in the building and construction sector. This work was undertaken in preparation for a project called Learning Layers, to be undertaken through the European Commission Seventh Framework for Research and due to commence in November 2012.

In the paper we look at the ideas behind high performance work systems and industrial clusters before examining the nature and context of the building and construction industries and particularly of SMEs within the industrial cluster.

We develop a scenario of how PLEs might be used for learning and suggest necessary developments to be undertaken to facilitate the adaptation of such technologies for learning.

2. The challenge for knowledge and skills for the workforce

Many industries are undergoing a period of rapid change with the introduction of new technologies, new production concepts, work processes and materials. This is resulting in new quality requirements for products and processes which lead to an emergence of new skill requirements at all levels of personnel, including management, workers, technicians, apprentices and trainees. These changes can be described as a paradigmatic shift from traditional forms of production towards leaner, agile and flexible production based on high performance work systems (Toner 2011).

Leaner business organisations have less hierarchical layers and develop ‘close to production intelligence’ in order to be more flexible to change and to customer demands. The qualifications required of workers within such production or service environment are broader than in traditional workplaces reflecting a shift from functional skills towards multiskilling. Skilled workers require practical and theoretical knowledge in order to act competently in the planning, preparation, production and control of work and to coordinate with other departments in or outside the company.

Information and communication technologies – including both technologies for learning and for knowledge management – are required to allow more decentralised control to support just-in-time and flexible production and services. A key to flexibility and high productivity lies in the qualification profiles of the workforce and in the development of worker-oriented production technologies, which allow more flexible control in the production process.

The following table illustrates the change in innovation management within such companies and the consequences for the skilling of workers, technicians and the apprentices. This change in production philosophy can be described as a move from a top-down management approach towards a participative management approach (Rauner, Rasmussen & Corbett, 1988; Deitmer & Attwell, 2000) which requires a commitment to innovation at all level of the workforce, not just at the management level.

Table 1 Innovation management and the skilling of workers (Deitmer 2011)

3. Learning by doing and drivers for incremental innovation

Toner (2011) points out that a ‘learning by doing’ strategy in an innovative work environment can lead to gradual improvement in the efficiency of the production processes and product design and performance (Toner 2011). Such improvements are based on high performance skills by workers. High Performance Work Structures are based on the practical knowledge of the workers underpinned by theoretical knowledge (Nyhan 2002, Rauner). Practical knowledge is generated in the context of application and is shaped by criteria such as practicability, functionality and the failure free use of technologies.

In high performance work systems (Toner 2011, Arundel 2006, Gospel 2007, Teece et.al 2000)  the following qualification profiles are emerging:

• High levels of communication, numeracy, problem solving and team working are required as managerial authority is delegated to the shop floor including the design of the workplace, maintenance and continuous product and process innovation
• Broad Job Classifications which allow functional flexibility by limiting occupational demarcations and requiring workers to be competent across a broader range of tasks than is conventionally expected which in turn requires broad based training.
• Organisational learning around new patterns of activities is based on capturing the learning and work experiences of individual workers and teams of workers
• Flat management hierarchies provide more responsibility for individual workers and work teams in problem solving and in organising work processes

High Performance Work Systems require a commitment to innovation at all levels of the workforce; this process is more inclusive, democratic and incremental rather than elitist, imposed and radical. The empowerment of the work force to make proposals for changes and improvement is key. However the adoption of such practices requires continuous learning linked to knowledge management and systems and technologies to support such processes.

Thus the development of work based PLEs could be linked to wider processes of innovation within SMEs.

4. Learning and innovation in Regional Clusters

Many SMEs organise themselves in clusters or networks in order to collaborate, to share knowledge and skill, or even to exchange staff. The network dimension is particularly important as regional clusters have been understood as an instrument of scaling learning in heavily SME dependent sectors. This is reflected by large EU projects like European Cluster Excellence Initiative. It is much easier to economically justify the creation of learning materials which can be reused in an entire cluster and hence by many organisations than just for a few individuals. The challenge from a network point of view would be to identify such high potential learning materials and to find ways to distribute them efficiently within the network. The current focus of cluster initiatives is almost exclusively on scaling up formal training by organising training across network members. While a Communities of Practice perspective has been adopted in some cases to address informal learning processes, these are usually not effectively supported through information technologies (Prestkvern & Bardalen 2008).

Effects resulting from relationships in networks of small organisations for learning processes have received little attention in Technology Enhanced Learning research to date, despite these networks having been identified as a potential way of fostering favourable learning conditions (Deitmer & Attwell 2000). However, we can build here on work in diverse fields looking into these network effects. Seminal work by Granovetter (1973) has made distinction between strong and weak ties in such networks. Further studies investigated the network effects on experience sharing (Baum, 1998), on social networks (Cross, 2001), of trust on knowledge transfer (Levin, 2004) on communication for innovation (Müller-Prothmann, 2006), on communication with new media (Haythornthwaite, 2002) and more recently on networked learning (Ryberg, 2008). However, the effects on informal learning and on the creation of shared knowledge artefacts are still open issues.

The development and implementation of Personal Learning Environments within the context of regional clusters could support this form of networked informal learning.

However there remain barriers. Research suggests (Perifanou, forthcoming) that SMEs may still be concerned about a perceived loss of competitiveness through openness in collaborative learning contexts. Similarly some SMEs regard learning materials, especially those generated within their organisation, as a potential source of future revenue.

5. Learning approaches and technological support for learning at the workplace

Research suggests that in SMEs much learning takes place in the workplace and through work processes, is multi episodic, is often informal, is problem based and takes place on a just in time basis (Hart, 2011). Rather than a reliance on formal or designated trainers, much training and learning involves the passing on of skills and knowledge from skilled workers (Attwell and Baumgartl, 2009). Dehnbostel (2009) says that learning in the workplace is the oldest and most common method of vocational qualification, developing experience, motivation and social relations. Learning at work is self-directed, process-oriented form of lifelong learning that essentially contributes to personality development and professionalism, and promotes innovation and employability (Streumer, 2001; Dehnbostel, 2009; Fischer, Boreham and Nyhan, 2004).

A survey undertaken in Germany found work based learning comprised of 43% of training and learning undertaken by enterprises (Büchter et al., 2000).

Thus work based learning is seen as a potential approach to developing continuing learning for the broader competences and work process knowledge required for high performance workplaces. Rather than a reliance on formal or designated trainers, much training and learning involves the passing on of skills and knowledge from skilled workers (Attwell and Baumgartl, 2009). In other words, learning is highly individualized and heavily integrated with contextual work practices. While this form of delivery (learning from individual experience) is highly effective for the individual and has been shown to be intrinsically motivating by both the need to solve problems and by personal interest (Attwell, 2007; Hague & Lohan, 2009), it does not scale well: if individual experiences are not further taken up in systematic organisational learning practices, learning remains costly, fragmented and unsystematic.  It has been suggested that Technology Enhanced Learning can overcome this problem of scaling and of systematisation of informal and work based learning. However its potential has not yet been fully realized and especially in many Small and Medium Enterprises (SME), the take-up has not been effective. A critical review of the way information technologies are being used for workplace learning (Kraiger, 2008) concludes that most solutions are targeted towards a learning model based on the idea of formal, direct instruction. TEL initiatives tend to be based upon a traditional business training model with modules, lectures and seminars transferred from face to face interactions to onscreen interactions, retaining the standard tutor/student relationship and the reliance on formal and to some extent standardized course material and curricula.

The development of work based Personal Learning Environments have the potential to link informal learning in the workplace to more formal training. Furthermore they could promote the sharing of experience and work practices and promote collaborative learning within networks of SMEs. Research suggests that in SMEs much learning not only takes place in the workplace and through work processes, but is multi episodic, is often informal, is problem based and takes place on a just in time basis (Hart, 2011).

Learning in the workplace draws on a multitude of existing ‘resources’ – many of which have not been designed for learning purposes (like colleagues, Internet, Intranet) (Kooken et al. 2007). Research on whether these experiential forms of learning lead to effective learning outcomes are mixed. Purely self-directed learning has been shown to be less effective than most guided learning in many laboratory studies and in educational settings (Mayer, 2004). On the other hand, explorative learning in work settings has often been reported to be beneficial, e.g. for allowing construction of mental models and improving transfer (Keith & Frese, 2005). Some form of guidance may be necessary to direct learners’ attention to relevant materials and support their learning (Bell & Kozlowsky, 2008). This is especially true for learners at initial levels (Lindstaedt et al. 2010).

One approach to this issue is to provide scaffolding. The use of scaffolding as a metaphor refers to the provision of temporary support for the completion of a task that a learner might otherwise be unable to achieve. Scaffolding extends the socio-cultural approach of Vygotsky. Vygotsky (1978) suggested that support for learning was provided by a Significantly Knowledgeable Other, who might be a teachers or trainer, but could also be a colleague or peer. Attwell has suggested that such support can be embodied in technology. However, scaffolding knowledge in different domains and in particular in domains that involve a relationship between knowledge and practice requires a closer approach to learning episodes and to the use of physical objects for learning within the workplace. Thus rather than seeing a PLE as a containers or connections- or even as a pedagogical approach – PLEs might be seen instead as a flexible process to scaffold individual and community  learning and knowledge development.

6. Developing Work based PLEs in the Building and Construction Sector

In the first section of this paper we have looked at the idea of high performance work systems and innovation and knowledge development within industrial clusters. We have suggested that Personal Learning Environments could facilitate and develop these processes through building on informal learning in the workplace.  We have recognized the necessity for support for learning through networked scaffolding. In the second section, we will examine in more depth the north German Building and Construction sector, developing a scenario of how PLEs might work in such a context. We will; go on to suggest further research which is needed to refine our idea of how to develop work based PLEs.

7. The Building and Construction Cluster

The building and construction trades are undergoing a period of rapid change with the introduction of green building techniques and materials and new work processes and standards. The EU directive makes near zero energy building mandatory by 2021 (European Parliament 2009). This is resulting in the development of new skill requirements for work on building sites.

The sector is characterized by a small number of large companies and a large number of SMEs in both general building and construction and in specialized craft trades. Building and construction projects require more interactive collaboration within as well as between different craft trade companies within the cluster.

Training for skilled workers has traditionally been provided through apprenticeships in most countries. Continuing training is becoming increasingly important for dealing with technological change. However further training programmes are often conducted outside the workplace with limited connection to real work projects and processes and there is often little transfer of learning. Costs are a constraint for building enterprises, especially SMEs, in providing off the job courses (Schulte and Spöttl, 2009). Although In Germany, as in some other European countries, there is a training levy for sharing training costs between enterprises, there remains a wider issues of how to share knowledge both within enterprises and between workers in different workplaces. Other issues include how to provide just in time training to meet new needs and how to link formal training with informal learning and work based practice in the different craft trades.

The developments of new processes and materials provide substantial challenges for the construction industry. Traditional educational and training methods are proving to be insufficient to meet the challenge of the rapid emergence of new skill and quality requirements (for example those related to green building techniques or building materials). This requires much faster involvement and action at three levels – individual, organisational and cluster. The increased rate of technical change introduces greater uncertainty for firms, which, in turn, demands an increased capacity for problem solving skills (Toner 2011). Despite the recession there is a shortage of skilled craftspeople in some European regions and a problem in recruiting young people for apprenticeships in higher skilled craft work in the building and construction industry.

In the present period of economic uncertainty, it is worth noting that the total turnover of the construction industry in 2010 (EU27) was 1186 billion Euros forming 9,7% of the GDP in 2010 (EU27). The construction industry is the biggest industrial employer in Europe with 13,9 million operatives making up 6,6% of the total employment in EU27 and if programmes were to be launched to stimulate economies, construction has a high multiplier effect.

8. Mobile technologies and work based Personal Learning Environments

Although the European Commission has pointed to the lack of take up of e-Learning in various sectors, this is probably too simplistic an analysis. It may be more that in all sectors, e-learning has been used to a greater or lesser extent for learning in particular occupations and for particular tasks. For example e-Learning is used for those professions which most use computers e.g. in the building and construction industries, by architects and engineers. Equally e-learning is used for generic competences such as learning foreign languages or accounting.

In the past few years, emerging technologies (such as mobile devices or social networks) have rapidly spread into all areas of our life. However, while employees in SMEs increasingly use these technologies for private purposes as well as for informal learning, enterprises have not in general recognized the personal use of technologies as effectively supporting informal learning. As a consequence, the use of these emerging technologies has not been systematically taken up as a sustainable learning strategy that is integrated with other forms of learning at the workplace.

9. An approach to developing PLEs in the work place

We are researching methods and technologies to scale-up informal learning support for PLEs so that it is cost-effective and sustainable, offers contextualised and meaningful support in the virtual and physical context of work practices. through the Learning Layers project we aim to:

• Ensure that peer production is unlocked: Barriers to participation need to be lowered, the massive reuse of existing materials has to be realized, and experiences people make in physical contexts needs to be included.
• Ensure individuals receive scaffolds to deal with the growing abundance: We need to research concepts of networked scaffolding and research the effectiveness of scaffolds across different contexts.
• Ensure shared meaning of work practices at individual, organisational and inter-organisational levels emerges from these interactions: We need to lower barriers for participation, allow emergence as a social negotiation process and knowledge maturing across institutional boundaries, and research the role of physical artefacts and context in this process.

10. The Learning Layers concept: an approach to support informal learning through PLEs

Work based Personal Learning Environments will be based on a series of Learning Layers. In building heavily on existing research on situated and contextualised learning, Learning Layers provide a meaningful learning context when people interact with people, digital and physical artefacts for their informal learning. Learning Layers provide a shared conceptual foundation independent of the personal tools people use for learning. Learning Layers can flexibly be switched on and off, to allow modular and flexible views of the abundance of existing resources in learning interactions. These views both restrict the perspective of the abundant opportunities and augment the learning experience through scaffolds for meaningful learning both in and across digital and physical interaction.

At the same time, Learning Layers invite processes of social contribution for peer production through providing views of existing digital resources and making it easy to capture and share physical interactions. Peer production then becomes a way to establish new and complementary views of existing materials and interactions.

Three Interaction Layers focus on interaction with three types of entities involved in informal learning:

• a layer that invites informal interactions with people across enterprises in the cluster, scaffolds workplace learning by drawing on networks of learners and keeps these interactions persistent so that they can be used in other contexts by other persons,
• a layer that supports creation, maturing and interaction with learning materials as boundary objects and guides this processes by tracking the quality and suitability of these materials for learning, and
• a layer that situates and scaffolds learning support into the physical workplace and captures people’s interactions with physical artefacts inviting them to share their experiences with them.

• All three interaction layers draw on a common Social Semantic Layer that ensures learning is embedded in a meaningful context. This layer captures and emerges the shared understanding in the community of learners by supporting the negotiation of meaning. To achieve this, the social semantic layer captures a number of models and lets the community evolve these models through PLEs in a social negotiation process.

The following scenario within the building and construction industry illustrate how these technologies will be operational in the regional North West German building and construction cluster.

11. Building and Construction Scenario: Cross-organisational Learning for Sustainable Construction

A regional training provider for the building industry offers courses on how to install PLC (programmable logic control) based lighting systems, a new technology designed for more efficient energy consumption. Veronika, a vocational trainer at a regional branch, designs a course on PLC based systems where she provides electronic materials. In the course, she distributes QR tags which participants can stick on devices in order to receive information on demand. She also integrates work-based exercises in her teaching where users tag PLC systems with QR tags, take pictures or create short videos, and add their personal experiences with these systems that they make available for other people as learning experiences [Artefact Interaction Layer].

Paul is a skilled electrician working in craft trade electrician service company who has not used PLC technology before. The PLC installation instructions are difficult to understand for him because he lacks experience with such installations. He scans the QR tag attached to the PLC with his tablet PC. The system suggests course materials from Veronika’s course, relevant standards for the installation from a technical publisher, as well as a short video documenting the installation steps recorded by a colleague [Artefact Interaction Layer]. Moreover, Paul receives the information that two people have experience with this particular PLC [Social Semantic Layer]. Paul calls one of them over Skype and checks that his plan and understanding of the installation is sound and then proceeds with the installation with the help of the video. As several further questions remain, Paul posts them using voice recording and photo to a Q&A tool [People Interaction Layer].

Paul’s question is forwarded to Dieter, an Electrical “Meister” in another SME using similar devices, based on his user profile indicating that he has experience with PLC, and because he has indicated his willingness to help. Dieter briefly answers Paul’s question, including links to materials (Pictures, …) available in the learning layers repository. Dieter is a well-known “problem solver” in his SME network. By support of the Learning Layers technology he has created a training business in which he gives technical advice service and trainings to other building electrician companies. His comments can be traced by others and recognized as service from the Electrician’s Guild.

Veronika, the vocational trainer, is notified by the system that there are currently many new activities around PLC programming and views the concrete questions that occurred [Social Semantic Layer]. With the notification, she also gets recommendations for the most active and helpful discussions and for most suitable and high quality materials people have suggested [Learning Materials Interaction Layer]. She decides to include these in her course to illustrate solutions to potential problems.

The four layers described in the previous section provide the core of the conceptual and technological approach for the development of the PLEs. There are two further critical elements that will be crucial for reaching our vision. These elements are needed for effectively integrating the different layers.

12. Further Research 

Integration of work practices with learning to support situated, just-in time learning

We need further investigation into the relationship of informal learning and workplace practices on the individual, organisational and on the network level. In extending previous work, we will especially focus on physical workplaces and the opportunities and constraints that come with supporting learning. Secondly, we require a further focus on existing barriers and opportunities for scaling peer production and learning in cooperative-competitive SME networks. This work will create a model for scaling informal learning in a networked SME context and ensure that the use of tools is integrated through practice as suggested for example by Wenger, et al. (2009). But we generally acknowledge that a key factor for enterprises to staying agile and adaptive is to have a highly skilled workforce. With the rapid development of new technologies, staying up-to-date with know-how and skills increasingly becomes a challenge in many sectors.

Integration through a technical architecture for fast and flexible deployment:

Our idea is to base PLes on mobile devices, either the users’ personal devices or devices provided by the enterprises. However,  the Learning Layers concept is based on fast and flexible deployment in a networked SME setting with heterogeneous infrastructural requirements and conditions. Current learning architectures are typically deployed as monolithic in-house installations that lack flexibility for inter-SME networking in response to fast-changing environments. On the other hand, externally hosted solutions are too restricted to features, devices and environments supported by the provider, again impeding flexibility and fast development cycles. Thus, the challenge of both fast and flexible development and deployment of learning solutions is currently not optimally catered for. This issue requires further research and development.

13. First Conclusions

This paper presents the early stages of research and development towards producing a system to support Personal Learning Environments in the workplace. There remains much work to do in realising our vision. We are attempting both to theoretically bring together approaches to innovation and knowledge management with learning and at the same time to develop pedagogical approaches to scaffolding learning in the workplace and develop technologies which can support the use of PLEs in networked organisational settings.

Our ambition is not merely to produce a proof of concept but to roll out a scalable system which can support learning in large scale networks of SMEs.

Our approach to developing the use of PLEs is based on a series of layers to support informal interactions with people across enterprises, supports creation, maturing and interaction with learning materials as boundary objects and a layer that situates and scaffolds learning support into the physical workplace and captures people’s interactions with physical artefacts inviting them to share their experiences.

Acknowledgement

The authors wish to acknowledge the contribution of the partners in the Learning Layers project application, on whose work this paper draws heavily.

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Kooken, J., Ley, T., & de Hoog, R. (2007). How Do People Learn at the Workplace? Investigating Four Workplace Learning Assumptions. In E. Duval, R. Klamma, & M. Wolpers (Eds.), Creating New Learning Experiences on a Global Scale (Vol. 4753, pp. 158-171). Heidelberg: Springer. Retrieved fromhttp://dx.doi.org/10.1007/978-3-540-75195-3_12

Kraiger, K. (2008). Transforming Our Models of Learning and Development: Web-Based Instruction as Enabler of Third-Generation Instruction. Industrial and Organizational Psychology, 1(4), 454-467. doi:10.1111/j.1754-9434.2008.00086.x

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Perifanou, (forthcoming) Collaborative Blended Learning manual Version 2

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Download the paper here in Word format  PLE2012

for the last eighteen months or so Pontydysgu have been a partners in a project called Webquests for HRM coordinated by the  Management Observatory Foundation (MOF) from Poland. The project is developing a Collaborative and Blended Learning model for what we call Webquest 2.0 defined as “an inquiry–oriented activity that takes place basically in a Web 2.0–enhanced, social and inter-active open learning environment, in which the learner can decide to create his own learning paths choosing the Web 2.0 tools and the on–line resources needed for the completion of the final Webquest 2.0 product” (Perifanou, 2011).

The project is funded by the European Commission under as strand of the Lifelong Learning project called ‘the transfer of innovation’. In our particular project, we are seeking to transfer a pedagogy and approach to the use of technology for learning develop in schools and academic education for training in Small and Medium Enterprises (SMEs). We have published the first drafts of the methodology and a guide for trainers on the project web site. Over the last six moths or so, we have been piloting the approach with SMEs in Poland and in the UK.

The following text, which is the draft of an extra chapter for the second, revised edition of the trainers’ manual, relates some of our findings. I think it is particularity interesting because most, if not all of the findings are more generally applicable to the challenge of introducing technology enhanced learning in SMEs.

9. Webquest 2.0 training experiences: Flexibility and Creativity

The first edition of this handbook was published in January, 2012. Since then we have been piloting the use of Webquests 2.0 with Small and Medium Enterprises in Poland and in the UK. The pilots have involved both training trainers in SMEs to create Webquests 2.0 and piloting the Webquests 2.0 themselves with employees of SMEs. We have also piloted different approaches to blending learning, Including using online activities within face to face workshops, and delivering distance learning though the synchronous and asynchronous use of technology. Similarly we have experimented with both individual tasks and group tasks through the pilot Webquests 2.0. In the process of the pilots we have learnt a great deal about the issues involved in using Webquests 2.0 for HRM in Small and Medium Enterprises. This extra chapter in the second edition of the manual summarises some of the issues we have discovered and more importantly what trainers may need to do to deal with these issues.

9.1 Platforms

For our initial pilot Webquests 2.0 we used a wiki on PB Works as a platform. Although not open source, PB Works is free to educational organisations. However the licensing costs for use on commercial organisations may prove a barrier to take up in SMEs. We have subsequently experimented with a number of different platforms including the free and open source WordPress Content Management system. We have found that some organisations do not wish to use a separate platform but wish to incorporate the Webquests 2.0 within their own Enterprise Systems such as Microsoft Sharepoint. Conversely some organisations have told us they are looking for more flexible and cheaper solutions than their present organisation web platforms.

9.2 Web 2.0 tools

In the handbook we have drawn attention to a wide range of powerful Web 2.0 and social software tools that can be incorporated within Webquests 2.0 and can be used to develop a rich, collaborative and immersive learning experience.

In practice we have encountered a number of issues. Organisational firewalls are a particular problem. Whilst some organisations are relatively open in their policies, many firewall particular applications and tools. This can be a serious problem, for instance when employees are unable to view YouTube videos. In some cases we have been able to persuade system administrators to provide access to us to tools needed for training sessions with Webquests 2.0, in others we have been able to persuade them to review their policies, pointing out the value of these applications for learning. In still other cases, we have had to revise our training courses and Webquests 2.0  to reflect the security policies of the organisation.

Useful tip:

Whatever the answer, if you are developing a Webquest 2.0 you need to pay attention to this issue in advance.

We also found that trainers and SME employees often had only a limited knowledge of and experience of using Web 2.0 and social software tools. Almost all enjoyed learning about these tools in the course of the training sessions we organised and trainers in particular appreciated how they could use these tools in their own training practice. However, there was a tendency for learning about the tools to take over the whole dynamic and subject of the workshops. It was also felt that providing too many tools could be intimidating for trainees in SMEs. Therefore we would recommend that you restrict the number of tools you use in a Webquest 2.0, particular for those with less experience of using computers. The tools need to be chosen carefully. Some tools may promote greater collaboration and creativity but may be more difficult to use. Conversely, some tools may be easy to use but have little added value to promoting creative learning and higher order thinking skills.

Useful tip:

Remember that you will have to support learning about the topic and learning about the tools at the same time and think about the best strategy for doing this.

9.3 Blended Learning

One of the main successes of the pilots was the use of different forms of blended learning. Many organisations had not used computers intensively as part of a face to face training session and appreciated its potential. Equally participants were grateful for the opportunity to access the Webquests 2.0 and the learning materials after the training sessions. However one of the issues in this mode of blended learning was access to computers. Whilst in a number of SMEs we were able to find dedicated computer training rooms the layout of these rooms limited opportunities for groupwork and collaboration. One organisation was able to provide laptops for all participants and this worked much better. Whatever the solution, the layout and design of the learning space in a face to face session needs conscious attention.

In some of the pilots we used a mixture of face to face and online learning. This was seen as very successful with many organisations beginning to appreciate the potential of online learning for professional development and training in their organisations. This was particularly so with SMEs with a geographically dispersed workforce.

Furthermore, a number of the Webquests 2.0 involved the development of practice in the use of soft skills in SMEs. It was felt that learning about these practice based skills in a classroom was inappropriate. Online learning could provide better integration with practice in the workplace.

However, one of the issues this raised was the skills and competences of the trainers. Training on line involves many of the skills and competences that any good trainer will have. It is not the same as face to face training and may involve extra competences. We do not have space in this handbook to go into these in detail. At a minimum, we would recommend that any trainer providing e-learning and Webquests 2.0 online for the first time should themselves first participate in an elearning course or session and reflect on the similarities and differences and how they need to adapt their practice to cope with the opportunities and difficulties online training and learning provides. In particular they need to think about how they can support their trainees on line. It may involve the use of different tools and a different way of organising work, as well as knowledge in using computers and a broad variety of software.

9.4 Producing Webquests 2.0 is time consuming

One of the major issues that arose was the time it took to develop a Webquest 2.0. This brings us close to the heart of the problem that led us to develop the Webquest 2.0 project. Producing any online learning materials is time consuming. Of course it is possible to buy off the shelf, online training packages. However, these often do not meet the diverse needs of employees in SMEs. Once more, it is possible to commission commercially produced bespoke training materials. But this is very expensive.

In reality, producing any training materials is time consuming. It is only if these materials are reused that the unit cost becomes cheaper. This is also so for online training such as Webquests 2.0. Producing bespoke a Webquest 2.0 for an individual group will be expensive. We know it is important that the Webquest meets the needs of particular groups of learners. We would suggest that over time the speed of production will increase as trainers become more familiar with the approach and the tools and develop a bank of reusable content and materials. At the same time we would emphasise that online training is not just a cheap alternative to traditional forms of training. Our major motivation is to improve the quality and effectiveness of training and learning, not just to reduce cost. SME managers need to appreciate that they will have to invest in trainers’ time if they are to reap the benefits that online learning through Webquests 2.0 can bring. We will return to this issue further on in this section of the manual.

9.5 Self Directed Learning

The aim of the Collaborative Blended Learning Model (CBLM) is to develop and support self motivated and self regulated learning. Concerns were expressed that such an approach requires new skills from both trainers and learners, especially as much traditional training in SMEs is quite strongly trainer directed.  To some extent this concern may be justified. Learners may have little experience of self directed learning and may lack the skills and motivation to plan and direct their own learning. But this may also reflect a misunderstanding. The overall aim of the Webquest for HRM project is to develop self directed and self motivated learning as we believe such processes are critical to the development of lifelong learning in SMEs. On the other hand, we acknowledge the key role of trainers in providing appropriate support for learners at every stage in a Webquest 2.0. Without this support we will never achieve our ultimate goal.

9.6 Open and closed evaluation

In the manual we propose sharing the outputs from a Webquest 2.0 through the Worldwide web as a means of gaining community feedback and evaluation. Some enterprises are not prepared to allow their employees to do this. We understand there may be legitimate concerns over security and competition, however, in general, we feel the advantages in allowing employees to use Web 2.0 tools and social software in a responsible manner outweigh the dangers for SMEs.

9.7 Sharing Resources

As we said above, one of our motivations in developing the Webquest for HRM project and CBLM manual was to stimulate the development of high quality, online learning materials for use in Small and Medium Enterprises. We were aware that creating a Webquest 2.0 was time consuming. However, we felt that if trainers were prepared to share the Webquests 2.0 they had produced we could develop a dynamic repository of high quality materials. To that end we have worked on developing a rubric for evaluating the quality of the Webquests 2.0. Our initial pilots have revealed that most SMEs are not prepared to openly share learning materials. They either see these as providing competitive advantage or want to sell such materials to others. We believe such an approach to be short sighted and would urge enterprises to consider carefully the most advantageous long term strategy in developing e-learning and e-learning materials. We also note that when the idea of Open Educational Resources first emerged in the education sector, many institutions had a similar reaction. However most are now embracing OERs. Of course trainers will have to respect company policies in licensing Webquests 2.0. But we urge enterprise managers and trainers to think carefully before ruling out sharing resources.

9.8 Flexibility and Creativity

We have attempted to develop models and tools that can help trainers to produce high quality Webquests 2.0 to use in their own training practice. As part of this we have developed the seven step Learning Circles framework and templates to follow in developing a Webquest 2.0.

However, some of the trainers with whom we have piloted the Webquests 2.0 and tools, have felt the template and model to be too prescriptive and too restrictive for what they want to do. Of course any model is just that – a model. And templates are meant to be adapted and changed to meet particular needs.

Useful tip:

If you feel some parts of the model do not meet your needs, this is fine. Similarly feel free to change the templates to suit the needs of your trainees.

Our main aim is to develop flexible and creative training opportunities. And for that to happen we need to engage with trainers who can make flexible and creative use of the opportunities which technology provide for learning.

The Guardian newspaper reports that in the UK figures released by the Higher Education Statistics Agency (Hesa) reveal more than 20,000 students – around one in 10 – who left university last summer were out of work six months later. This figure has almost doubled in the past four years, as has the number of graduates in “elementary occupations.”

Half of university students are willing to work for free to kickstart their career, while 40% said they would take a minimum wage position, according to research carried out by studentbeans.com.

I have worked on a series of projects with colleagues at the University of Bremen looking at a  pedagogic approach to work placements or internships and at the added value to students, universities and companies.

However, our approach is very different to the neo-liberal idea of unpaid labour as a pre-requisite for finding employment. Firstly we have been trying to integrate internships in companies within the curriculum. Secondly we have been looking at better coodination between companies and universities and at teh design of ‘rich’ internships in terms of learning experiences. At the same time we have been examining how interns can undertake projects and work which brings extra value to the company especially in terms of innovation. Our assumption is that students are paid a living wage – either in the form of a student grant or through the company itself.

It strikes me the way the UK situation is evolving everyone is a loser. In terms of teaching and learning, work experience is not integrated into the curriculum – but rather comes as a somewhat random bolt on. Students – who already often have a substantial overdraft – are forced to work for free. Companies may be happy in that they are getting something for nothing – free skilled labour. But in terms of access to the best potential employees, the field in limited to those who can afford to work for free. Furthermore, it seems that they are using graduates for lower level tasks, rather than seeking to develop innovation and professional development through better integration in higher educations systems.

As the Guardian reports, Ben Lyons, from Intern Aware, has said the new phenomenon of unpaid work is a short-sighted business practice. “As well as pricing out smart, hardworking young people, it’s bad for businesses who lose out on talent, and risk the consequences of being in breach of employment law.”

I am ever more interested in how we can use storytelling for learning in and about practice. together with my good friends from Raycom,  I am developing a story telling application, which I hope to pilot in the LearningLayers project, due to start in November. And we have submitted a proposal for a workshop at Educa Online Berlin. This is the abstract.

“And I know that This World is a World of Imagination and Vision. I see Every thing I paint in This World. But Every body does not see alike…”

(The Letters of William Blake. “To Dr John Trusler”, August 23, 1799)

Jerome Bruner has contrasted two ways of knowing: the narrative and the scientific. The former seeks to find a good story (which resonates with readers as life-like) while the latter seeks to draw out key concepts and ideas by abstraction and the application of logic.

Narrative is a means of examining actions, intentions, consequences and context.

A good story should be emotionally engaging, capable of application in different contexts and provide a broader framework for understanding generalities, partly because there is a certain looseness of ideas. Generalities in this sense are different from knowledge derived from abstraction: in this case learning and knowledge are the result of multiple intertwining forces: content, context, and community.

Brown says in purposeful storytelling people should get the central ideas quickly and stories should communicate ideas holistically, naturally, clearly and facilitate intuitive and interactive communication. Story telling enables us to imagine perspectives and share meanings by conjuring up pictures more conducive to a culture of learning and development than a formal analytical presentation which is more in the form of knowledge transmission.

According to Flowers (1988) “People tell stories in an attempt to come to terms with the world and harmonize their lives with reality.”

Storytelling has always been used to transmit knowledge and learning. Within traditional apprenticeships storytelling has been powerful form of learning, but usually in a one to one mode.

The advent of printing allowed stories to be transmitted to many people, but the printed book is a less effective form of transmitting practice-based knowledge and learning

With the increasing power of social software today we are able to weave multimedia and interactive stories and to share them with others though the internet. With mobile devices these stories can be generated through in the different contexts in which we live and learn – in the community and the workplace as well as from a computer or in a classroom.

Moreover, the web and mobile devices allow us to move from a broadcast mode to an interactive and collaborative mode of storytelling, supporting informal learning in different contexts.

This workshop will explore storytelling for learning in different contexts and sectors.

Participants will first be invited to look at the different ways in which storytelling can be used for learning.

They will be supported in telling their own stories and in using different software applications (including audio and video) to share those stories. They will explore the concepts of informal learning collaborative meaning making and how this might be supported by new technologies.

Finally the workshop will look at how facilitators can support story telling – online and face to face – and in the different contexts in which we learn.

Last week I wrote about the TACCLE 2 project. Amongst other things, I said,  TACCLE will provide for teachers:

• 5 step-by-step guides to integrating ICT and e-learning in YOUR classroom: primary education, maths, science and technology, key competences, arts and culture and humanities.
• practical materials and ideas customised for YOUR subject area and pupil age range

Pontydysgu are coordinating the production of the first handbook, for primary education. This work is being led by Jenny Hughes, Angela Rees and Nick Daniels. Nick is an experienced primary school teacher and author of childrens’ books (check out his very cool web site) and produced the following magical activity for the handbook.

Everything produced under the Taccle project is available under a Creative Commons License. So please feel free to translate this into other languages. And, if you are a primary school teacher, try it out. We’d love your feedback.

Title

Dream Weaver                        5-7yrs

Ease *****

Overview

This activity really encourages learners to express their wildest imaginings as they recall and describe their dreams. Here, the software is used as a visual stimulus and to encourage pupils to express opinions.

Description

As an introduction, ask learners to tell you everything they know about dreams. Ask them if they know what dreams are, where they come from and if they think they have any meaning. Select learners to describe a dream they’ve had to the class.

Explain to them that they’re going to be weaving their own dreams but in order to do so everyone must go to The Land of Wild Imagination!

You will have loaded the online software on the interactive whiteboard, explain to learners that the software, like us, has dreams! In the box you’ll need to finish the sentence starting “I dreamed that…” You can continue in one of two ways. Either you can type in a concise description of a learner’s or your own dream (there is a maximum of 140 characters), or you can type in key nouns, verbs and adjectives only e.g. “I dreamed that… Ghost scream, wolf howl, rocket whirring, red moon, gold stars, boy running, scared, home, mother, safe.”

When you’ve done this click on ‘Max My Dream’. The software will take a few seconds to weave the dream so use this time to ask the children what images they think they’ll see in the dream. Ask them to name everything they see appearing in the dream as it appears.

After the dream has finished, discuss with the dreamer if it was similar to their actual dream. Ask what was different also. You can replay the dream or re-run the activity as many times as you like using different learners’ dreams.

To finish, explain to the learners that over the coming week, they are going to create their own dream collage. They will need to think of their best dream ever (for those who cannot remember a dream they’ve had, ask them to create a dream they would like to have) and write a list of all the things in their dream e.g. ‘me, dog, moon, rocket’. Next, they’ll need to find images for each thing on their list, they can do this either by searching the net or by taking photographs with a digital camera and printing them.

Give each learner a large piece of card and ask them to decorate it with glitter, paint, sequins – anything they would like to use to create a background or ‘dream-board’. When their dream-board is ready and they have all their images, they can cut them out, arrange them on their dream board and finally glue them into place when their happy with it.

When they’ve finished, ask them to present their dream and dream-board to the class.

Key information

Meatadata – to be added

What do I need?

Internet access, interactive whiteboard, large card (A3?) and as much art and craft stuff as you can find… the brighter and gaudier the better!

Suggested tools

www.maxmydream.com/  (for dream making)

www.creativecommons.org/  (for license-free images)

www.images.googlecom/ (for images)

Added value

Dreams are difficult enough for adults to comprehend, for children they can be both wonderful and terrifying. This software is incapable of creating horrific dream sequences, regardless of the dream description you put in! The dreams created are often very silly causing the whole class to laugh! It can help children make peace with their dreams and nightmares. Obviously, dreams are very abstract in nature so this software allows learners to create a visual representation of something which is sometimes very difficult to articulate. Therefore, creating the dream visually and then describing it supports the development of oracy skills.

Hints and tips

You know your class, and you know if you want to steer clear from nightmares altogether. In the description above, we focussed on ‘best dreams’ or ‘a dream you’d like to have’. You may prefer to stick to this idea.

If you’re doing the craft activity with one or two groups at a time, you may want to have other pupils experimenting with the software, typing in their own words and phrases in order to create brand new dreams!

Personal notes

Depending on your internet connection and your hardware, the software can be slow to load; this makes the recap of ‘what we expect to see in the dream’ very useful.

URLs

www.maxmydream.com/

Many of you signed up on a form here for the first Taccle handbook, on using social software and web 2.0 for teaching and learning. The handbook was written for teachers wanting to introduce e-learning into their practice. There was also a series of training events for teachers based on the handbook. Both the handbook and the courses were rated highly by teachers and the handbook has been translated into some 8 or 9 languages and been reprinted in some countries

However,  feedback from readers and from course participants was that there were still ‘gaps’ that needed to be filled.

The gaps

First, although teachers across the subject range said they found the both the courses and the handbook useful for developing generic technical skills there were many who still found difficulty in translating that into specific learning activities within their subject area or sector.

Second, although many teachers, as a result of reading the handbook or attending the courses, now feel confident about designing learning objects or using web 2.0 applications, they are less confident about engaging pupils in producing and publishing their own. TACCLE 2 addresses these issues by providing a series of 5 supplementary handbooks (in Dutch, English, German, Italian, Spanish, Portuguese and Romanian) written in the same style as the original, around specific subjects.

What Taccle 2 will do

TACCLE 2 for teachers will provide:

• 5 step-by-step guides to integrating ICT and e-learning in YOUR classroom: primary education, maths, science and technology, key competences, arts and culture and humanities.
• practical materials and ideas customised for YOUR subject area and pupil age range
• complementary training courses based on the handbook
• access to web based materials for e-learning
• opportunities to join a network of like-minded colleagues across Europe
• a chance to join in and influence the work of the project as it develops
• free download of the popular E-learning Handbook for Classroom Teachers produced by the Taccle 1 project
• signposts to other banks of open educational resources for your subject

We will be publishing examples of some of the work as it is developed on this web site you can follow the development of the project on the Taccle 2 website.